[ixpmanager] Change peering address

[Rob Lister]

Yes, understood.

Rolling out the portal and other activities has caused a slew or requests and it has caused the members to look at their information and want to change any incorrect or out of date information.

The member concerned changed their domain.

The helpdesk ticket I received was along the lines of, "Hmm, I have changed the NOC and contact/billing info in the portal, but can't see where I change the peering address."

Also the mailing list stuff went a bit wrong and I had to fix that. I think it didn't delete the old contacts from the mailing list.

We have lots of noc@ and peering@ addresses on the mailing lists, but the only way for members to manage their subscriptions via the portal is to make a fake contact for their peering@ address.  So then they can change it, but not the address we use for their member details. We don't encourage members to change the information in mailman, because we need to check they aren't unsubscribing the only remaining contact from the list. We have a script which tries to check that there is at least one subscription per member, which needs to be translated into the portal somehow. 

So, some inconsistencies need to be addressed here before our next activity of encouraging members to check their details and mailing list subscriptions are correct.

We really, really, really need some "generic form" capability within the portal, so we can add basic order/cancellation/upgrade forms, even if it doesn't do anything more clever than pre-fill the correct information and send an e-mail to us. This will mean we can take a bunch of old stuff away and use only the member portal rather than things being scattered over two web sites.

For example, to enable a reseller to tell us about a new resold customer, we have a lovely portal for them to login to, but then they have to go to a nasty form on the old web site, is the only way at present for them to order a new resold customer connection.

We have now installed our shiny new servers, and we are almost ready to try the peering manager, flow tools/route server stuff, should be exciting!


See you in Helsinki!


Rob

-- 
Robert Lister

On 9 Oct 2013, at 07:29, Barry O'Donovan <barry.odonovan at inex.ie> wrote:

> Rob,
> 
> On 07/10/13 16:16, Nick Hilliard wrote:
>> On 04/10/2013 18:50, Rob Lister wrote:
>>> I'd like to know how it's possible to modify the form so that the member
>>> can change their peering@ details, and also see/change the peering
>>> policy field.
>>> 
>>> It sounds easily doable, just don't know the fields I need to add to the
>>> form.
>> 
>> This is on the todo list:
>> 
>> https://github.com/inex/IXP-Manager/issues/32
> 
> It is indeed on a number of todo lists!
> 
> There are three things that are bumping it down:
> 
> a) I want to take a long hard look at the customer dashboard and how things are organised. And I want to do this before I added some add / edit functionality to the members;