[ixpmanager] IXP Manager Integration with ticketing system

[Mike Hammett]

Where might one find those? To note, I haven't gone searching in the source, just in the documentation. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 


----- Original Message -----

From: "Nick Hilliard" <nick at inex.ie> 
To: "INEX IXP Manager Mailing List" <ixpmanager at inex.ie> 
Sent: Friday, October 16, 2015 3:42:52 AM 
Subject: Re: [ixpmanager] IXP Manager Integration with ticketing system 

On 15/10/2015 13:05, Joseph Owino wrote: 
> Writing to inquire whether anyone has built ixp manager to work with OTRS 
> or any other ticketing system. 

Hey Muga, 

Not aware of anything with OTRS, but we have some internal hacks for 
handling organisation detail export from ixp manager to zendesk. This 
pulls out details and makes API calls to Zendesk to populate organisation 
fields, nothing else. 

Nick 

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