[ixpmanager] Your user account is not associated with any members., Why?

[Basil Elbalaawi]

Hi support

the problem still as is, so you have nothing or misconfigured configuration
file attached  with manual configuration?

regards,,,

On Tue, Dec 29, 2020 at 1:22 PM Basil Elbalaawi <saifbasilyazan at gmail.com>
wrote:

> Hi Barry
>
> Ok , let me send the output file ixp-manager and the manual configuration
> commands , used where arranged by txt file attached.
>
> https://imgur.com/a/tgg6sfk
>
> see attached file
>
> I am waiting your reply,,,
>
> On Tue, Dec 29, 2020 at 12:44 PM Barry O'Donovan <barry.odonovan at inex.ie>
> wrote:
>
>> Basil,
>>
>> what exact instructions are you following for the installation?
>>
>> How you used the automated installation script?
>>
>> Have you reviewed the videos?
>>
>> https://www.ixpmanager.org/download/install
>>
>>   - Barry
>>
>> Basil Elbalaawi wrote on 29/12/2020 10:12:
>> >
>> > Hi Yann
>> >
>> > i am posed :
>> > systemctl restart memcached.service
>> > php ${IXPROOT}/artisan update:customer
>> >
>> > *root at ixpmanager:/srv/ixpmanager# php artisan update:customer*
>> >
>> >
>> > ONLY RUN ONCE AND ONLY WHEN UPGRADING TO IXP Manager v5.0.0 from v4.9.x
>> >
>> > THIS WILL TRUNCATE THE customer:user n:m TABLE - meaning any users
>> > created after upgrading to v5.0.0 will be unlinked from their customers.
>> >
>> >
>> > This command will restructure the customer/user data from 1:m to n:m.
>> >
>> > Generally, this command should only ever be run once and only when
>> > migrating to V5.0.0.
>> >
>> > Are you sure you wish to proceed?  (yes/no) [no]:
>> >   > yes
>> >
>> > The customer_to_users table has been truncated
>> > Migration in progress, please wait...
>> >   0/2 [░░░░░░░░░░░░░░░░░░░░░░░░░░░░]   0%
>> > In AbstractMySQLDriver.php line 103:
>> >
>> >    An exception occurred while executing 'INSERT INTO customer_to_users
>> > (privs, extra_attributes, last_login_date, last_login_from,
>> > last_login_via, created_at, customer_id, user_id) V
>> >    ALUES (?, ?, ?, ?, ?, ?, ?, ?)' with params [3,
>> > "{\"created_by\":{\"type\":\"migration-script\"}}", null, false, null,
>> > "2020-12-29 11:44:47", null, 1]:
>> >
>> >    SQLSTATE[23000]: Integrity constraint violation: 1048 Column
>> > 'customer_id' cannot be null
>> >
>> >
>> > In PDOStatement.php line 129:
>> >
>> >    SQLSTATE[23000]: Integrity constraint violation: 1048 Column
>> > 'customer_id' cannot be null
>> >
>> >
>> > In PDOStatement.php line 127:
>> >
>> >    SQLSTATE[23000]: Integrity constraint violation: 1048 Column
>> > 'customer_id' cannot be null
>> >
>> >
>> >
>> > *without any change ! What can I do now???*
>> >
>> > FYI, i am installed v5.5 before 5 months and upgrade to v5.6 without
>> any
>> > problem , now i created now VM with v5.7 and follow every procedure in
>> > the manual installation , but after completed then puase
>> > http://192.168.1.202/login , get the error as you see in the link:
>> > https://imgur.com/a/Rqf0bT5
>> >
>> >
>> > On Tue, Dec 29, 2020 at 10:44 AM Yann Robin
>> > <yann at islandbridgenetworks.ie <mailto:yann at islandbridgenetworks.ie>>
>> wrote:
>> >
>> >     Hello,
>> >
>> >     Did you run the following command line ?
>> >
>> >     update:customer2users
>> >
>> >     This command should solve your issue.
>> >
>> >     Basil Elbalaawi wrote on 27/12/2020 10:19:
>> >>     Dear support
>> >>
>> >>     After I finish the installation , I can't login to the ixpmanager
>> >>     web access, whey?
>> >>     so you can check the link to see the problem?
>> >>
>> >>     https://imgur.com/a/Rqf0bT5
>> >>
>> >>     thanks advanced,,,
>> >>
>> >>
>> >>     _______________________________________________
>> >>     INEX IXP Manager mailing list
>> >>     ixpmanager at inex.ie <mailto:ixpmanager at inex.ie>
>> >>     Unsubscribe or change options here:
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>> >
>> >     --
>> >     Kind regards,
>> >
>> >     Yann Robin
>> >
>> >     +353 1 531 3334
>> >
>> >     Island Bridge Networks Ltd.
>> >
>> >     https://www.islandbridgenetworks.ie/
>> >     <http://www.islandbridgenetworks.ie/>
>> >     <
>> https://www.postbox-inc.com/?utm_source=email&utm_medium=siglink&utm_campaign=reach
>> >
>> >
>> >
>> >
>> > _______________________________________________
>> > INEX IXP Manager mailing list
>> > ixpmanager at inex.ie
>> > Unsubscribe or change options here:
>> https://www.inex.ie/mailman/listinfo/ixpmanager
>> >
>>
>>
>> --
>>
>> Kind regards,
>> Barry O'Donovan
>> INEX Operations
>>
>> https://www.inex.ie/support/
>> +353 1 531 3339
>>
>>
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