<html><head><style>body{font-family:Helvetica,Arial;font-size:13px}</style></head><body><div style="font-family:Helvetica,Arial;font-size:13px; ; ">Yeah, I thought I did too, but I verified I ran all the customer/user rebuild commands properly. For some reason the customer to user mapping table ended up blank. I cloned our VM snapshot and tried the same upgrade step again and I also came up with a blank table.</div><div style="font-family:Helvetica,Arial;font-size:13px; ; "><br></div><div style="font-family:Helvetica,Arial;font-size:13px; ; ">I ended up just making some quick queries to manually fix it and everything is fine now.</div><div style="font-family:Helvetica,Arial;font-size:13px; ; "><br></div><div style="font-family:Helvetica,Arial;font-size:13px; ; ">Thanks!</div><div style="font-size: 13px; ; margin: 0px;"><span style="font-family: helvetica, arial;"><br></span></div><div style="font-size: 13px; ; margin: 0px;"><span style="font-family: helvetica, arial;">-- </span></div><div class="gmail_signature"><div style="font-family: Helvetica, Arial; line-height: normal; margin: 0px;">Nick Zurku</div><div style="font-family: Helvetica, Arial; line-height: normal; margin: 0px;">PIT-IX Operations Volunteer </div><div style="font-family: Helvetica, Arial; line-height: normal; margin: 0px;">Systems Engineer, TeraSwitch Inc. </div><div style="font-family: Helvetica, Arial; line-height: normal; margin: 0px;">nzurku@teraswitch.com</div><div style="font-family: Helvetica, Arial; line-height: normal; margin: 0px;">Office: 412-945-7048</div><div style="font-family: Helvetica, Arial; line-height: normal; margin: 0px;"><br></div></div> <br><p class="airmail_on">On February 24, 2020 at 3:36:04 PM, Barry O'Donovan (<a href="mailto:barry.odonovan@inex.ie">barry.odonovan@inex.ie</a>) wrote:</p> <blockquote type="cite" class="clean_bq"><span><div><div></div><div>Hi Nick,
<br>
<br>sounds like you missed some critical steps in the upgrade procedure.
<br>Please see:
<br>
<br>https://github.com/inex/IXP-Manager/releases/tag/v5.0.0
<br>
<br>and especially the section 'Users' for the issue you have below.
<br>
<br> - Barry
<br>
<br>
<br>Nick Zurku wrote on 24/02/2020 19:38:
<br>> Hello,
<br>>
<br>> We updated to v5 and seem to have some sort of database issue, although
<br>> I can’t find the culprit.
<br>>
<br>> All our user accounts now complain about "Your user account is not
<br>> associated with any members.” Furthermore, I’m unable to even log in
<br>> with the original superuser account.
<br>>
<br>> Is there any way I can manually create a new user that will work to get
<br>> me in?
<br>>
<br>> Thanks!
<br>>
<br>> --
<br>> Nick Zurku
<br>> PIT-IX Operations Volunteer
<br>> Systems Engineer, TeraSwitch Inc.
<br>> nzurku@teraswitch.com
<br>>
<br>>
<br>> _______________________________________________
<br>> INEX IXP Manager mailing list
<br>> ixpmanager@inex.ie
<br>> Unsubscribe or change options here: https://www.inex.ie/mailman/listinfo/ixpmanager
<br>>
<br>
<br>
<br>--
<br>
<br>Kind regards,
<br>Barry O'Donovan
<br>INEX Operations
<br>
<br>https://www.inex.ie/support/
<br>+353 1 531 3339
<br>
<br>
<br></div></div></span></blockquote></body></html>