<div style="font-family: arial; font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Hello,</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">The fix from here <a fr-original-style="" href="https://github.com/inex/IXP-Manager/issues/762" id="isPasted" style="box-sizing: border-box; color: rgb(0, 102, 147); text-decoration: underline; user-select: auto;" target="_blank" rel="noopener noreferrer">https://github.com/inex/IXP-Manager/issues/762</a> resolved our issue.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Thank you.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;" contenteditable="false"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">With kind regards, Aleksandr Belytskyi</div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">NOC engineer</div><div fr-original-style="" style="box-sizing: border-box;">Speed Internet Exchange</div><div fr-original-style="" style="box-sizing: border-box;">Phone: +31(0)887378399</div><div fr-original-style="" style="box-sizing: border-box;">More: <a target="_blank" rel="noopener noreferrer" href="https://speed-ix.net/about-speed-ix">https://speed-ix.net/about-speed-ix</a>/</div></div></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr id="previousmessagehr" fr-original-style="" style="box-sizing: border-box; clear: both; user-select: none;"><div fr-original-style="" style="box-sizing: border-box;"><span fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">From</strong>: "aleksandr--- via ixpmanager" <ixpmanager@inex.ie><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">Sent</strong>: 15/03/2022 16:22<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">To</strong>: "ixpmanager@inex.ie" <ixpmanager@inex.ie><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">Cc</strong>: "aleksandr@speed-ix.net" <aleksandr@speed-ix.net><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">Subject</strong>: [ixpmanager] SNMP polling information failed or there are no Ethernet ports error after upgrading to 6.2</span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="font-family: arial; font-size: 14px;" style="font-family: arial; font-size: 14px; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Hello,</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">After upgrading to IXP manager v6.2, we got error "SNMP polling information failed or there are no Ethernet ports on this switch" for each switch added to manager while doing "View/Edit Ports (via SNMP poll)" in WebUI. In the log, I see something like this:</div><div fr-original-style="" style="box-sizing: border-box;">```</div><div fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:10] production.INFO:  [SER-NIK-TR2] Platform: Found Model: CE6870-48S6CQ-EI<br id="isPasted" fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:10] production.INFO:  [SER-NIK-TR2] Platform: Found Os: Huawei VRP<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:10] production.INFO:  [SER-NIK-TR2] Platform: Updating OsDate from  to Unknown<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:10] production.INFO:  [SER-NIK-TR2] Platform: Found OsVersion: 8.191<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:10] production.INFO:  [SER-NIK-TR2] Platform: Found SerialNumber: (not implemented)<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:12] production.INFO:  - SER-NIK-TR2 - found pre-existing port for ifIndex 4<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:12] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating Name from [] to [MEth0/0/0]<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:13] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating IfName from [] to [MEth0/0/0]<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:13] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating IfHighspeed from [] to [10]<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:13] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating IfMtu from [] to [1500]<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:13] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating IfPhysAddress from [] to [F4DEAF353290]<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:13] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating IfAdminStatus from [] to [1]<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:13] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating IfOperStatus from [] to [2]<br fr-original-style="" style="box-sizing: border-box;">[2022-03-15 16:11:13] production.INFO: [SER-NIK-TR2]:MEth0/0/0 [Index: 4] Updating MauType from [] to [(empty)]</div><div fr-original-style="" style="box-sizing: border-box;">...</div><div fr-original-style="" style="box-sizing: border-box;">the same output for all ports on the switch</div><div fr-original-style="" style="box-sizing: border-box;">```</div><div fr-original-style="" style="box-sizing: border-box;">At the same time, "Live Ports States (via SNMP poll)" works well, I can run CLI command "./artisan switch:snmp-poll <switch>" with no error and database is updating after this if there was any changes. </div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">We use Huawei CloudEngine switches, all ports have ifType <code fr-original-style="" id="isPasted" style="box-sizing: border-box;">ethernetCsmacd</code> (6), so default configuration includes these port type (<a fr-original-style="" href="https://docs.ixpmanager.org/usage/switches/#snmp-and-port-types-iftype" id="isPasted" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 102, 147); text-decoration: underline; user-select: auto;" target="_blank" rel="noopener noreferrer">https://docs.ixpmanager.org/usage/switches/#snmp-and-port-types-iftype</a>).</div><div fr-original-style="" style="box-sizing: border-box;">SNMP configuration is correct, as it's working for Live Stats and in CLI (also checked via snmpwalk)</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Could someone let me know what I'm missing and what should I check more?</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">If you need any extra info from me just let me know.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">With kind regards, Aleksandr Belytskyi</div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">NOC engineer</div><div fr-original-style="" style="box-sizing: border-box;">Speed Internet Exchange</div><div fr-original-style="" style="box-sizing: border-box;">Phone: +31(0)887378399</div><div fr-original-style="" style="box-sizing: border-box;">More: <a fr-original-style="" href="https://speed-ix.net/about-speed-ix" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 102, 147); text-decoration: underline; user-select: auto;" target="_blank" rel="noopener noreferrer">https://speed-ix.net/about-speed-ix</a>/</div></div></div></div></div>