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</head><body text="#000000">Paul,<br>
<br>
there's no specific integration right now.<br>
<br>
I've played with some stuff and the idea would be to show a members'
tickets, update tickets, close tickets and create tickets.<br>
<br>
Anything we write would be interface based so any helpdesk platform that
would support those basic functions would work just fine. I.e. don't
feel you have to use Zendesk*.<br>
<br>
- Barry<br>
<br>
* hard to imagine it was seven years ago now 😬 but way back then we
got fed up with self-hosted Cerberus and looked around for a
replacement. Evaluating helpdesks is a very unfun exercise! Migrating is
even worse (we wanted to preserve history [1]). We tried a lot and felt
Zendesk suited us the best. But look, that was seven years ago, a lot
may have changed since.<br>
<br>
<br>
[1] <a class="moz-txt-link-freetext" href="https://github.com/inex/cerb5-to-zendesk">https://github.com/inex/cerb5-to-zendesk</a><br>
<br>
<br>
<br>
<span>Paul Emmons via ixpmanager wrote on 11/04/2022 15:32:</span><br>
<blockquote type="cite"
cite="mid:CAF_Y4abO=Y7SA9gasYuEHiTMfSGYez1B-5SuoyZU2=WhPM84-g@mail.gmail.com">
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<div dir="auto">What are the minimum modules or Zendesk package needed
for integration?</div>
<br>
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<br>
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<br>
<div class="moz-signature">-- <br><br>
Kind regards,
<br>
Barry O'Donovan
<br>
INEX <br>
<br>
<a class="moz-txt-link-freetext" href="https://www.inex.ie/support/">https://www.inex.ie/support/</a>
<br>
+353 1 531 3339<br>
<br>
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