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</head><body text="#000000">Sorry Paul - which integration do you mean?<br>
<br>
<span>Paul Emmons wrote on 28/04/2022 23:30:</span><br>
<blockquote type="cite"
cite="mid:CAF_Y4aZ0TZ9bcbs98SOBf0sb6T=3dud=r95mhAYwOn+8UphhqQ@mail.gmail.com">
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<div dir="auto">If you guys are still using it . . . Do you mind
sharing any other tips on getting that integration up and running? I've
followed your post but nothing is talking.</div>
<br>
<div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Apr
11, 2022, 8:04 AM Barry O'Donovan (INEX) <<a
href="mailto:barry.odonovan@inex.ie" moz-do-not-send="true">barry.odonovan@inex.ie</a>>
wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex"><div text="#000000">Paul,<br>
<br>
there's no specific integration right now.<br>
<br>
I've played with some stuff and the idea would be to show a members'
tickets, update tickets, close tickets and create tickets.<br>
<br>
Anything we write would be interface based so any helpdesk platform that
would support those basic functions would work just fine. I.e. don't
feel you have to use Zendesk*.<br>
<br>
- Barry<br>
<br>
* hard to imagine it was seven years ago now 😬 but way back then we
got fed up with self-hosted Cerberus and looked around for a
replacement. Evaluating helpdesks is a very unfun exercise! Migrating is
even worse (we wanted to preserve history [1]). We tried a lot and felt
Zendesk suited us the best. But look, that was seven years ago, a lot
may have changed since.<br>
<br>
<br>
[1] <a href="https://github.com/inex/cerb5-to-zendesk" target="_blank"
rel="noreferrer" moz-do-not-send="true">https://github.com/inex/cerb5-to-zendesk</a><br>
<br>
<br>
<br>
<span>Paul Emmons via ixpmanager wrote on 11/04/2022 15:32:</span><br>
<blockquote type="cite"><div dir="auto">What are the minimum modules or
Zendesk package needed
for integration?</div>
<br>
<fieldset></fieldset>
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<br>
<div>-- <br><br>
Kind regards,
<br>
Barry O'Donovan
<br>
INEX <br>
<br>
<a href="https://www.inex.ie/support/" target="_blank" rel="noreferrer"
moz-do-not-send="true">https://www.inex.ie/support/</a>
<br>
+353 1 531 3339<br>
<br>
<br>
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</div></blockquote></div>
</blockquote>
<br>
<div class="moz-signature">-- <br><br>
Kind regards,
<br>
Barry O'Donovan
<br>
INEX <br>
<br>
<a class="moz-txt-link-freetext" href="https://www.inex.ie/support/">https://www.inex.ie/support/</a>
<br>
+353 1 531 3339<br>
<br>
<br>
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