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text="#485663"><div style="font-size: 14px;font-family: Calibri;">Hi <span>Shubham,</span><br><br>Ok
this doesn't show a whole lot, other than that those files are not
available.<br><br>Can you describe what happens when you click on the
two links that aren't working, i.e. /customer/details? What comes up in
the web browser? Are there any errors in the web logs, etc? It's not
possible to diagnose what's going without providing an understanding of
what happens, and how your environment is configured.<br><br>There are
some guidelines here:
<a class="moz-txt-link-freetext" href="https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help">https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help</a><br><br>Nick<br><br><span>Shubham
J wrote on 25/10/2024 12:12:</span><br><blockquote type="cite"
cite="mid:PN0PR01MB982074F899F1D709DC331AD1A14F2@PN0PR01MB9820.INDPRD01.PROD.OUTLOOK.COM"><meta
http-equiv="Content-Type" content="text/html; charset=windows-1252">
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Hi Nick ,</div>
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I am glad you reply my mail .</div>
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Below is the Laravel log of server when i click <span style="color:
black;"><b>Member Details</b> and
<b>Associate Members</b></span></div>
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<b><br>
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<b>[2024-10-25 11:07:55] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,
Calibri, Helvetica, sans-serif; font-size: 12pt; color: black;">
<b>[2024-10-25 11:08:23] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>[2024-10-25 11:08:51] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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Calibri, Helvetica, sans-serif; font-size: 12pt; color: black;">
<b>[2024-10-25 11:09:03] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>[2024-10-25 11:09:13] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>If anything require please let me know.</b></div>
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<div id="Signature" style="color: inherit;">
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<b>Thanks, and Regards</b></div>
<div style="text-align: left; background-color: rgb(255, 255, 255);
margin: 0px; font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<b>Shubham Jaiswal</b></div>
<div style="text-align: left; background-color: rgb(255, 255, 255);
margin: 0px; font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<b>Linux System Engineer</b></div>
<div style="background-color: rgb(255, 255, 255); margin: 0px;">
<div style="text-align: left; margin: 0px; font-family: Calibri, Arial,
Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
-----------------------------</div>
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Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
DE-CIX </div>
<div style="text-align: left; margin: 0px; font-family: Calibri, Arial,
Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
e-mail: <a class="moz-txt-link-abbreviated" href="mailto:shubham.j@de-cix.in">shubham.j@de-cix.in</a></div>
<div style="text-align: left; font-family: Calibri, Arial, Helvetica,
sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
web: <a href="http://www.de-cix.net/" style="margin: 0px;"
moz-do-not-send="true">www.de-cix.</a>in</div>
</div>
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font-size: 12pt; color: rgb(0, 0, 0);"><br>
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<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b> Nick Hilliard
(INEX) <a class="moz-txt-link-rfc2396E" href="mailto:nick@inex.ie"><nick@inex.ie></a><br>
<b>Sent:</b> 25 October 2024 13:50<br>
<b>To:</b> Shubham J <a class="moz-txt-link-rfc2396E" href="mailto:shubham.j@de-cix.in"><shubham.j@de-cix.in></a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:ixpmanager@inex.ie">ixpmanager@inex.ie</a> <a class="moz-txt-link-rfc2396E" href="mailto:ixpmanager@inex.ie"><ixpmanager@inex.ie></a>; Suraj Avhad
<a class="moz-txt-link-rfc2396E" href="mailto:suraj.avhad@de-cix.in"><suraj.avhad@de-cix.in></a><br>
<b>Subject:</b> Re: Member Details and Associate Members page issue</font>
<div> </div>
</div>
<div>Hi Shubham,<br>
<br>
This sounds unusual. Are there any errors appearing in the laravel.log
file (usually /srv/ixpmanager/storage/logs/laravel.log)? Or in the web
server error log?<br>
<br>
Nick<br>
<span></span><br>
<blockquote type="cite" style="border:0px none!important"><div
class="x___pbConvHr" style="margin:30px 25px 10px 25px">
<div style="width:100%; border-top:2px solid
rgba(146,154,163,0.7); padding-top:10px">
<div style="display:inline-block; white-space:nowrap;
vertical-align:middle; width:49%">
<a href="mailto:shubham.j@de-cix.in" style="color:#485664!important;
padding-right:6px; font-weight:500; text-decoration:none!important"
moz-do-not-send="true">Shubham J</a></div>
<div style="display:inline-block; white-space:nowrap;
vertical-align:middle; width:48%; text-align:right">
<font color="#909AA4"><span style="padding-left:6px">25 October 2024 at
08:25</span></font></div>
</div>
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Hi Nick and IXP Team,</div>
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font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
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I hope you’re doing well.</div>
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font-size:12pt; color:rgb(0,0,0)">
In our IXP Manager (v6.3.1), the "Member Information" dropdown at the
top of the page has two buttons:
<b>Member Details</b> and <b>Associate Members</b>. Currently, neither
button is functioning; clicking on them doesn’t navigate to their
respective pages.</div>
<div style="margin-top:1em; margin-bottom:1em;
font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
Could you please help us resolve this issue or suggest any steps we can
take to address it?</div>
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font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
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Thank you for your assistance.</div>
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<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Thanks, and Regards</b></div>
<div style="text-align:left; background-color:rgb(255,255,255);
margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Shubham Jaiswal</b></div>
<div style="text-align:left; background-color:rgb(255,255,255);
margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Linux System Engineer</b></div>
<div style="background-color:rgb(255,255,255); margin:0px">
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
-----------------------------</div>
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
DE-CIX </div>
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
e-mail: <a class="x_moz-txt-link-abbreviated"
href="mailto:shubham.j@de-cix.in" moz-do-not-send="true">shubham.j@de-cix.in</a></div>
<div style="text-align:left;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
web: <a href="http://www.de-cix.net/" style="margin:0px"
moz-do-not-send="true">www.de-cix.</a>in</div>
</div>
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font-size:12pt; color:rgb(0,0,0)"><br>
</span></div>
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