<html theme="default-light" iconset="color"><head>
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
</head><body text="#485663"><span>Hi </span><span><span>Shubham</span><br>
<br>
There's a guide here about how to provide the right sort of information
which would allow us to help you figure out why this is happening:<br>
</span><br>
<span><a class="x_moz-txt-link-freetext"
href="https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help">https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help</a><br>
<br>
In addition, I'd suggest looking at the web server error log to see if
there are any errors there.<br>
<br>
Nick<br>
<br>
</span><span><span>Shubham</span> J wrote on 28/10/2024 09:15:</span><br>
<blockquote type="cite"
cite="mid:PN0PR01MB9820A5A0412046A58F020F96A14A2@PN0PR01MB9820.INDPRD01.PROD.OUTLOOK.COM">
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charset=windows-1252">
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Hi Nick ,</div>
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When i click member details/associate members basically its refresh the
page.</div>
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Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;
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<br>
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Can you guide me what i do at server side all goes normally .</div>
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<br>
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<br>
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<div id="Signature" style="color: inherit;">
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<b>Thanks, and Regards</b></div>
<div style="text-align: left; background-color: rgb(255, 255, 255);
margin: 0px; font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<b>Shubham Jaiswal</b></div>
<div style="text-align: left; background-color: rgb(255, 255, 255);
margin: 0px; font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<b>Linux System Engineer</b></div>
<div style="background-color: rgb(255, 255, 255); margin: 0px;">
<div style="text-align: left; margin: 0px; font-family: Calibri, Arial,
Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
-----------------------------</div>
<div style="text-align: left; margin: 0px; font-family: Calibri, Arial,
Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
DE-CIX </div>
<div style="text-align: left; margin: 0px; font-family: Calibri, Arial,
Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
e-mail: <a class="moz-txt-link-abbreviated" href="mailto:shubham.j@de-cix.in">shubham.j@de-cix.in</a></div>
<div style="text-align: left; font-family: Calibri, Arial, Helvetica,
sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
web: <a href="http://www.de-cix.net/" style="margin: 0px;"
moz-do-not-send="true">www.de-cix.</a>in</div>
</div>
<span style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);"><br>
</span></div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b> Nick Hilliard
(INEX) <a class="moz-txt-link-rfc2396E" href="mailto:nick@inex.ie"><nick@inex.ie></a><br>
<b>Sent:</b> 25 October 2024 18:13<br>
<b>To:</b> Shubham J <a class="moz-txt-link-rfc2396E" href="mailto:shubham.j@de-cix.in"><shubham.j@de-cix.in></a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:ixpmanager@inex.ie">ixpmanager@inex.ie</a> <a class="moz-txt-link-rfc2396E" href="mailto:ixpmanager@inex.ie"><ixpmanager@inex.ie></a>; Suraj Avhad
<a class="moz-txt-link-rfc2396E" href="mailto:suraj.avhad@de-cix.in"><suraj.avhad@de-cix.in></a><br>
<b>Subject:</b> Re: Member Details and Associate Members page issue</font>
<div> </div>
</div>
<div style="font-family:Calibri; font-size:14px">
<div style="font-size:14px; font-family:Calibri">Hi <span>Shubham,</span><br>
<br>
Ok this doesn't show a whole lot, other than that those files are not
available.<br>
<br>
Can you describe what happens when you click on the two links that
aren't working, i.e. /customer/details? What comes up in the web
browser? Are there any errors in the web logs, etc? It's not possible to
diagnose what's going without providing an understanding
of what happens, and how your environment is configured.<br>
<br>
There are some guidelines here: <a class="x_moz-txt-link-freetext"
href="https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help"
moz-do-not-send="true">
https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help</a><br>
<br>
Nick<br>
<br>
<span>Shubham J wrote on 25/10/2024 12:12:</span><br>
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Hi Nick ,</div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
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<br>
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I am glad you reply my mail .</div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
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<br>
</div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
Below is the Laravel log of server when i click <span
style="color:black"><b>Member Details</b> and
<b>Associate Members</b></span></div>
<div class="x_elementToProof"
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b><br>
</b></div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b>[2024-10-25 11:07:55] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
<div
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b>[2024-10-25 11:08:23] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
<div
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b>[2024-10-25 11:08:51] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
<div
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b>[2024-10-25 11:09:03] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
<div class="x_elementToProof"
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b>[2024-10-25 11:09:13] production.NOTICE: [Grapher] mrtg png(): could
not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
<div class="x_elementToProof"
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b><br>
</b></div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b><br>
</b></div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b>If anything require please let me know.</b></div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b><br>
</b></div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:black">
<b><br>
</b></div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_Signature" style="color:inherit">
<div
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Thanks, and Regards</b></div>
<div style="text-align:left; background-color:rgb(255,255,255);
margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Shubham Jaiswal</b></div>
<div style="text-align:left; background-color:rgb(255,255,255);
margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Linux System Engineer</b></div>
<div style="background-color:rgb(255,255,255); margin:0px">
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
-----------------------------</div>
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
DE-CIX </div>
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
e-mail: <a class="x_moz-txt-link-abbreviated"
href="mailto:shubham.j@de-cix.in" moz-do-not-send="true">shubham.j@de-cix.in</a></div>
<div style="text-align:left;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
web: <a href="http://www.de-cix.net/" style="margin:0px"
moz-do-not-send="true">www.de-cix.</a>in</div>
</div>
<span style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)"><br>
</span></div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b> Nick Hilliard
(INEX)
<a class="x_moz-txt-link-rfc2396E" href="mailto:nick@inex.ie"
moz-do-not-send="true"><nick@inex.ie></a><br>
<b>Sent:</b> 25 October 2024 13:50<br>
<b>To:</b> Shubham J <a class="x_moz-txt-link-rfc2396E"
href="mailto:shubham.j@de-cix.in" moz-do-not-send="true">
<shubham.j@de-cix.in></a><br>
<b>Cc:</b> <a class="x_moz-txt-link-abbreviated"
href="mailto:ixpmanager@inex.ie" moz-do-not-send="true">
ixpmanager@inex.ie</a> <a class="x_moz-txt-link-rfc2396E"
href="mailto:ixpmanager@inex.ie" moz-do-not-send="true">
<ixpmanager@inex.ie></a>; Suraj Avhad <a
class="x_moz-txt-link-rfc2396E" href="mailto:suraj.avhad@de-cix.in"
moz-do-not-send="true">
<suraj.avhad@de-cix.in></a><br>
<b>Subject:</b> Re: Member Details and Associate Members page issue</font>
<div> </div>
</div>
<div>Hi Shubham,<br>
<br>
This sounds unusual. Are there any errors appearing in the laravel.log
file (usually /srv/ixpmanager/storage/logs/laravel.log)? Or in the web
server error log?<br>
<br>
Nick<br>
<span></span><br>
<blockquote type="cite" style="border:0px none!important"><div
class="x_x___pbConvHr" style="margin:30px 25px 10px 25px">
<div style="width:100%; border-top:2px solid
rgba(146,154,163,0.7); padding-top:10px">
<div style="display:inline-block; white-space:nowrap;
vertical-align:middle; width:49%">
<a href="mailto:shubham.j@de-cix.in" style="color:#485664!important;
padding-right:6px; font-weight:500; text-decoration:none!important"
moz-do-not-send="true">Shubham J</a></div>
<div style="display:inline-block; white-space:nowrap;
vertical-align:middle; width:48%; text-align:right">
<font color="#909AA4"><span style="padding-left:6px">25 October 2024 at
08:25</span></font></div>
</div>
</div>
<div class="x_x___pbConvBody" style="color:#909AA4; margin-left:24px;
margin-right:24px">
<style type="text/css" style="display:none">
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p
{margin-top:0;
margin-bottom:0}
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</style>
<div class="x_x_elementToProof" style="margin-top:1em;
margin-bottom:1em;
font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
Hi Nick and IXP Team,</div>
<div style="margin-top:1em; margin-bottom:1em;
font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
I hope you’re doing well.</div>
<div class="x_x_elementToProof" style="margin-top:1em;
margin-bottom:1em;
font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
In our IXP Manager (v6.3.1), the "Member Information" dropdown at the
top of the page has two buttons:
<b>Member Details</b> and <b>Associate Members</b>. Currently, neither
button is functioning; clicking on them doesn’t navigate to their
respective pages.</div>
<div style="margin-top:1em; margin-bottom:1em;
font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
Could you please help us resolve this issue or suggest any steps we can
take to address it?</div>
<div style="margin-top:1em; margin-bottom:1em;
font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
Thank you for your assistance.</div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
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style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="x_x_Signature" style="color:inherit">
<div
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Thanks, and Regards</b></div>
<div style="text-align:left; background-color:rgb(255,255,255);
margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Shubham Jaiswal</b></div>
<div style="text-align:left; background-color:rgb(255,255,255);
margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<b>Linux System Engineer</b></div>
<div style="background-color:rgb(255,255,255); margin:0px">
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
-----------------------------</div>
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
DE-CIX </div>
<div style="text-align:left; margin:0px;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
e-mail: <a class="x_x_moz-txt-link-abbreviated"
href="mailto:shubham.j@de-cix.in" moz-do-not-send="true">shubham.j@de-cix.in</a></div>
<div style="text-align:left;
font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt;
color:rgb(0,0,0)">
web: <a href="http://www.de-cix.net/" style="margin:0px"
moz-do-not-send="true">www.de-cix.</a>in</div>
</div>
<span style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)"><br>
</span></div>
</div></blockquote>
<br>
</div></blockquote>
<br>
</div>
</div>
</blockquote>
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