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Hi Nick ,</div>
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When i click member details/associate members basically its refresh the page.</div>
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Can you guide me what i do at server side all goes normally .</div>
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Thanks, and Regards</b></div>
<div style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Shubham Jaiswal</b></div>
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<b>Linux System Engineer</b></div>
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DE-CIX </div>
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e-mail: shubham.j@de-cix.in</div>
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web: <a href="http://www.de-cix.net/" style="margin: 0px;">www.de-cix.</a>in</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Nick Hilliard (INEX) <nick@inex.ie><br>
<b>Sent:</b> 25 October 2024 18:13<br>
<b>To:</b> Shubham J <shubham.j@de-cix.in><br>
<b>Cc:</b> ixpmanager@inex.ie <ixpmanager@inex.ie>; Suraj Avhad <suraj.avhad@de-cix.in><br>
<b>Subject:</b> Re: Member Details and Associate Members page issue</font>
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<div style="font-size:14px; font-family:Calibri">Hi <span>Shubham,</span><br>
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Ok this doesn't show a whole lot, other than that those files are not available.<br>
<br>
Can you describe what happens when you click on the two links that aren't working, i.e. /customer/details? What comes up in the web browser? Are there any errors in the web logs, etc? It's not possible to diagnose what's going without providing an understanding
of what happens, and how your environment is configured.<br>
<br>
There are some guidelines here: <a class="x_moz-txt-link-freetext" href="https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help">
https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help</a><br>
<br>
Nick<br>
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<span>Shubham J wrote on 25/10/2024 12:12:</span><br>
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Hi Nick ,</div>
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I am glad you reply my mail .</div>
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Below is the Laravel log of server when i click <span style="color:black"><b>Member Details</b> and
<b>Associate Members</b></span></div>
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<b>[2024-10-25 11:07:55] production.NOTICE: [Grapher] mrtg png(): could not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>[2024-10-25 11:08:23] production.NOTICE: [Grapher] mrtg png(): could not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>[2024-10-25 11:08:51] production.NOTICE: [Grapher] mrtg png(): could not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>[2024-10-25 11:09:03] production.NOTICE: [Grapher] mrtg png(): could not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>[2024-10-25 11:09:13] production.NOTICE: [Grapher] mrtg png(): could not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd</b></div>
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<b>If anything require please let me know.</b></div>
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<b>Thanks, and Regards</b></div>
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<b>Shubham Jaiswal</b></div>
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<b>Linux System Engineer</b></div>
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DE-CIX </div>
<div style="text-align:left; margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
e-mail: <a class="x_moz-txt-link-abbreviated" href="mailto:shubham.j@de-cix.in">shubham.j@de-cix.in</a></div>
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web: <a href="http://www.de-cix.net/" style="margin:0px">www.de-cix.</a>in</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Nick Hilliard (INEX)
<a class="x_moz-txt-link-rfc2396E" href="mailto:nick@inex.ie"><nick@inex.ie></a><br>
<b>Sent:</b> 25 October 2024 13:50<br>
<b>To:</b> Shubham J <a class="x_moz-txt-link-rfc2396E" href="mailto:shubham.j@de-cix.in">
<shubham.j@de-cix.in></a><br>
<b>Cc:</b> <a class="x_moz-txt-link-abbreviated" href="mailto:ixpmanager@inex.ie">
ixpmanager@inex.ie</a> <a class="x_moz-txt-link-rfc2396E" href="mailto:ixpmanager@inex.ie">
<ixpmanager@inex.ie></a>; Suraj Avhad <a class="x_moz-txt-link-rfc2396E" href="mailto:suraj.avhad@de-cix.in">
<suraj.avhad@de-cix.in></a><br>
<b>Subject:</b> Re: Member Details and Associate Members page issue</font>
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<div>Hi Shubham,<br>
<br>
This sounds unusual. Are there any errors appearing in the laravel.log file (usually /srv/ixpmanager/storage/logs/laravel.log)? Or in the web server error log?<br>
<br>
Nick<br>
<span></span><br>
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<a href="mailto:shubham.j@de-cix.in" style="color:#485664!important; padding-right:6px; font-weight:500; text-decoration:none!important">Shubham J</a></div>
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<font color="#909AA4"><span style="padding-left:6px">25 October 2024 at 08:25</span></font></div>
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Hi Nick and IXP Team,</div>
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I hope you’re doing well.</div>
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In our IXP Manager (v6.3.1), the "Member Information" dropdown at the top of the page has two buttons:
<b>Member Details</b> and <b>Associate Members</b>. Currently, neither button is functioning; clicking on them doesn’t navigate to their respective pages.</div>
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Could you please help us resolve this issue or suggest any steps we can take to address it?</div>
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Thank you for your assistance.</div>
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<b>Thanks, and Regards</b></div>
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<b>Shubham Jaiswal</b></div>
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<b>Linux System Engineer</b></div>
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DE-CIX </div>
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e-mail: <a class="x_x_moz-txt-link-abbreviated" href="mailto:shubham.j@de-cix.in">shubham.j@de-cix.in</a></div>
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web: <a href="http://www.de-cix.net/" style="margin:0px">www.de-cix.</a>in</div>
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