[ixpmanager] Zendesk integration

[Paul Emmons]

If you guys are still using it . . .  Do you mind sharing any other tips on
getting that integration up and running?  I've followed your post but
nothing is talking.

On Mon, Apr 11, 2022, 8:04 AM Barry O'Donovan (INEX) <barry.odonovan at inex.ie>
wrote:

> Paul,
>
> there's no specific integration right now.
>
> I've played with some stuff and the idea would be to show a members'
> tickets, update tickets, close tickets and create tickets.
>
> Anything we write would be interface based so any helpdesk platform that
> would support those basic functions would work just fine. I.e. don't feel
> you have to use Zendesk*.
>
>  - Barry
>
> * hard to imagine it was seven years ago now 😬  but way back then we got
> fed up with self-hosted Cerberus and looked around for a replacement.
> Evaluating helpdesks is a very unfun exercise! Migrating is even worse (we
> wanted to preserve history [1]). We tried a lot and felt Zendesk suited us
> the best. But look, that was seven years ago, a lot may have changed since.
>
>
> [1] https://github.com/inex/cerb5-to-zendesk
>
>
>
> Paul Emmons via ixpmanager wrote on 11/04/2022 15:32:
>
> What are the minimum modules or Zendesk package needed for integration?
>
>
> _______________________________________________
> INEX IXP Manager mailing listixpmanager at inex.ie
> Unsubscribe or change options here: https://www.inex.ie/mailman/listinfo/ixpmanager
>
>
> --
>
> Kind regards,
> Barry O'Donovan
> INEX
>
> https://www.inex.ie/support/
> +353 1 531 3339
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.inex.ie/pipermail/ixpmanager/attachments/20220428/941c7aef/attachment.htm>