[ixpmanager] Zendesk integration

[Barry O'Donovan (INEX)]

Sorry Paul - which integration do you mean?

Paul Emmons wrote on 28/04/2022 23:30:
> If you guys are still using it . . .  Do you mind sharing any other 
> tips on getting that integration up and running?  I've followed your 
> post but nothing is talking.
>
> On Mon, Apr 11, 2022, 8:04 AM Barry O'Donovan (INEX) 
> <barry.odonovan at inex.ie <mailto:barry.odonovan at inex.ie>> wrote:
>
>     Paul,
>
>     there's no specific integration right now.
>
>     I've played with some stuff and the idea would be to show a
>     members' tickets, update tickets, close tickets and create tickets.
>
>     Anything we write would be interface based so any helpdesk
>     platform that would support those basic functions would work just
>     fine. I.e. don't feel you have to use Zendesk*.
>
>      - Barry
>
>     * hard to imagine it was seven years ago now 😬  but way back then
>     we got fed up with self-hosted Cerberus and looked around for a
>     replacement. Evaluating helpdesks is a very unfun exercise!
>     Migrating is even worse (we wanted to preserve history [1]). We
>     tried a lot and felt Zendesk suited us the best. But look, that
>     was seven years ago, a lot may have changed since.
>
>
>     [1] https://github.com/inex/cerb5-to-zendesk
>
>
>
>     Paul Emmons via ixpmanager wrote on 11/04/2022 15:32:
>>     What are the minimum modules or Zendesk package needed for
>>     integration?
>>
>>
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>
>     -- 
>
>     Kind regards,
>     Barry O'Donovan
>     INEX
>
>     https://www.inex.ie/support/
>     +353 1 531 3339
>
>

-- 

Kind regards,
Barry O'Donovan
INEX

https://www.inex.ie/support/
+353 1 531 3339


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