[ixpmanager] Member Details and Associate Members page issue

[Nick Hilliard (INEX)]

Hi Shubham

There's a guide here about how to provide the right sort of information 
which would allow us to help you figure out why this is happening:

https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help

In addition, I'd suggest looking at the web server error log to see if 
there are any errors there.

Nick

Shubham J wrote on 28/10/2024 09:15:
> Hi Nick ,
>
> When i click member details/associate members basically its refresh 
> the page.
>
> Can you guide me what i do at server side all goes normally .
>
>
>
>
> *Thanks, and Regards*
> *Shubham Jaiswal*
> *Linux System Engineer*
> -----------------------------
> DE-CIX
> e-mail:   shubham.j at de-cix.in
> web: www.de-cix. <http://www.de-cix.net/>in
>
> ------------------------------------------------------------------------
> *From:* Nick Hilliard (INEX) <nick at inex.ie>
> *Sent:* 25 October 2024 18:13
> *To:* Shubham J <shubham.j at de-cix.in>
> *Cc:* ixpmanager at inex.ie <ixpmanager at inex.ie>; Suraj Avhad 
> <suraj.avhad at de-cix.in>
> *Subject:* Re: Member Details and Associate Members page issue
> Hi Shubham,
>
> Ok this doesn't show a whole lot, other than that those files are not 
> available.
>
> Can you describe what happens when you click on the two links that 
> aren't working, i.e. /customer/details? What comes up in the web 
> browser? Are there any errors in the web logs, etc? It's not possible 
> to diagnose what's going without providing an understanding of what 
> happens, and how your environment is configured.
>
> There are some guidelines here: 
> https://www.ixpmanager.org/support/mailing-lists#how-to-ask-for-help
>
> Nick
>
> Shubham J wrote on 25/10/2024 12:12:
>> Hi Nick ,
>>
>> I am glad you reply my mail .
>>
>> Below is the Laravel log of server when i click *Member Details* and 
>> *Associate Members*
>> *
>> *
>> *[2024-10-25 11:07:55] production.NOTICE: [Grapher] mrtg png(): could 
>> not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd*
>> *[2024-10-25 11:08:23] production.NOTICE: [Grapher] mrtg png(): could 
>> not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd*
>> *[2024-10-25 11:08:51] production.NOTICE: [Grapher] mrtg png(): could 
>> not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd*
>> *[2024-10-25 11:09:03] production.NOTICE: [Grapher] mrtg png(): could 
>> not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd*
>> *[2024-10-25 11:09:13] production.NOTICE: [Grapher] mrtg png(): could 
>> not load rrd file /srv/mrtg/infras/006/ixp001-infra006-bits.rrd*
>> *
>> *
>> *
>> *
>> *If anything require please let me know.*
>> *
>> *
>> *
>> *
>>
>>
>> *Thanks, and Regards*
>> *Shubham Jaiswal*
>> *Linux System Engineer*
>> -----------------------------
>> DE-CIX
>> e-mail: shubham.j at de-cix.in <mailto:shubham.j at de-cix.in>
>> web: www.de-cix. <http://www.de-cix.net/>in
>>
>> ------------------------------------------------------------------------
>> *From:* Nick Hilliard (INEX) <nick at inex.ie> <mailto:nick at inex.ie>
>> *Sent:* 25 October 2024 13:50
>> *To:* Shubham J <shubham.j at de-cix.in> <mailto:shubham.j at de-cix.in>
>> *Cc:* ixpmanager at inex.ie <mailto:ixpmanager at inex.ie> 
>> <ixpmanager at inex.ie> <mailto:ixpmanager at inex.ie>; Suraj Avhad 
>> <suraj.avhad at de-cix.in> <mailto:suraj.avhad at de-cix.in>
>> *Subject:* Re: Member Details and Associate Members page issue
>> Hi Shubham,
>>
>> This sounds unusual. Are there any errors appearing in the 
>> laravel.log file (usually /srv/ixpmanager/storage/logs/laravel.log)? 
>> Or in the web server error log?
>>
>> Nick
>>
>>> Shubham J <mailto:shubham.j at de-cix.in>
>>> 25 October 2024 at 08:25
>>> Hi Nick and IXP Team,
>>> I hope you’re doing well.
>>> In our IXP Manager (v6.3.1), the "Member Information" dropdown at 
>>> the top of the page has two buttons: *Member Details* and *Associate 
>>> Members*. Currently, neither button is functioning; clicking on them 
>>> doesn’t navigate to their respective pages.
>>> Could you please help us resolve this issue or suggest any steps we 
>>> can take to address it?
>>> Thank you for your assistance.
>>>
>>>
>>>
>>> *Thanks, and Regards*
>>> *Shubham Jaiswal*
>>> *Linux System Engineer*
>>> -----------------------------
>>> DE-CIX
>>> e-mail: shubham.j at de-cix.in <mailto:shubham.j at de-cix.in>
>>> web: www.de-cix. <http://www.de-cix.net/>in
>>>
>>
>

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